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Provider Support

Clear guidance, certification support, and ongoing assistance for providers and Direct Support Professionals working with Clermont County Board of Developmental Disabilities. The Provider Liaison helps navigate certification processes, training requirements, compliance reviews, and ongoing provider operations to ensure consistent, quality support across Clermont County.

The Provider Liaison Role at Clermont DD

The Provider Liaison is available to assist with a variety of topics concerning provider support in Clermont County. If a meeting is necessary, those can be scheduled virtually via TEAMS, in-person, in-office, or by telephone. Commons areas of assistance are:
General DSP and provider questions or concerns
Provider Records
Provider Referral Email System
DODD Agency Provider Initial and Renewal Certification Process
DODD Independent Provider Initial or Renewal Certification Process
New Provider Orientation
DODD Compliance Reviews
DODD Initial and Annual MyLearning Training
DODD Service Documentation Templates
eBMS Billing
EVV/Sandata
Medication Administration Certification
Agency Recruitment
Outcome Tracking System (OTS)
General MUI/UI Tracking and Reporting
DODD Initial and Annual MyLearning Training

Specific incident reporting questions or concerns will be directed to CCBDD’s Investigation’s Department. For more information, please visit Investigations – Clermont County Board of Developmental Disabilities

Helpful Resources

Understanding how to access services can feel overwhelming. We provide clear guidance to help individuals with developmental disabilities and their families understand eligibility, next steps, and available supports.

DODD

Phone: 800-617-6733
Email:provider.certification@dodd.ohio.gov

GT Independence

Phone: 877-659-4500
Email:customerservice@gtindependence.com

NPPES Helpdesk (NPI)

Phone: 800-465-3203

OH|ID

https://ohid.ohio.gov/wps/portal/gov/ohid/help-center

Ohio Medicaid (Billing)

800-686-1516, Option 1 (8AM – 4:30PM M-F)

Ohio Pays (Payee ID)

877-644-6771

PNM

Phone: 800-686-1516, Option 3 (8AM – 4:30PM M-F)
Email: IHD@medicaid.ohio.gov

Sandata

Phone: 855-805-3505 (7AM – 8PM M-F and 9AM – 5PM Sat-Sun)
Email:ODMCustomerCareEmail@Sandata.com