Service and Support Administration/Waiver Services

The SSA/Waiver Services Department assists individuals and their families to choose services that will best meet their needs within a given budget. A Service and Support Administrator or SSA is assigned to individuals receiving Medicaid waiver services and/or services through local funds to help coordinate their services. The SSA helps individuals and others close to them create a service plan based on their needs and goals. The service plan identifies each service the individual will receive along with the name of the service provider they have chosen. Services may include day services, community employment, residential supports, self-advocacy activities, community activities and transportation. The SSA can help the individual or family access information about service options and available service providers.

The SSA is responsible for getting the written plan and any updates to the individual, guardian or family and all service providers in a timely manner. The SSA maintains contact with the individual, family and providers throughout the year to ensure that services are delivered according to the plan. The plan may be changed or adjusted at any time and is reviewed at least annually.

To contact a member of the SSA/Waiver Department staff, see below: