Provider Support

 

Colleen Foxton 
Provider Liaison 
cfoxton@clermontdd.org 
513-236-4892 

 

The Provider Liaison Role at Clermont DD

The Provider Liaison is available to assist with a variety of topics concerning provider support in Clermont County. If a meeting is necessary, those can be scheduled virtually via TEAMS, in-person, in-office, or by telephone. Commons areas of assistance are: 

• • General DSP/Provider Questions or Concerns 

• • Provider Records 

• • Provider Referral Email System 

• • DODD Agency Provider Initial and Renewal Certification Process 

• • DODD Independent Provider Initial or Renewal Certification Process 

• • New Provider Orientation 

• • DODD Compliance Reviews 

• • DODD Initial and Annual MyLearning Training 

• • DODD Service Documentation Templates 

• • eBMS Billing  

• • EVV/Sandata  

• • Medication Administration Certification 

• • Agency Recruitment 

• • Outcome Tracking System (OTS) 

• • General MUI/UI Tracking and Reporting 

• • Specific incident reporting questions or concerns will be directed to CCBDD’s Investigation’s Department. For more information, please visit Investigations – Clermont County Board of Developmental Disabilities 

 

What is a Direct Support Professional (DSP)? 

• • DSP and Provider Resources | Department of Developmental Disabilities 

Become a DODD Certified Agency Provider 

• • Initial DODD Agency Certification Process 

• • • Become a Provider Agency or DOO | Department of Developmental Disabilities 

• • Certification Checklist: Agency+Provider+Checklist+12-10-24.pdf 

 

Become a DODD Certified Independent Provider 

• • Initial DODD Independent Provider Certification Process 

• • • Become an Independent Provider | Department of Developmental Disabilities 

• • Certification Checklist: 

• • • CCBDD Provider Liaison’s Created DODD Initial Independent Provider Certification Checklist 

• • Instructional Guides for Certification Checklist Items 

• • • 1 – Background Check 

• • • 2 – OH|ID Account Creation 

• • • 3a – CPR First Aid Training 

• • • 3b – Initial EVV_Sandata Training 

• • • 3c – 2025 DODD MyLearning Independent Provider Initial Training 

• • • 4 – NPI Number Set-Up Process 

• • • 5 – Request Payee ID and Complete W-9 

• • • 6 – Obtain Driver’s Abstract  

• • • 7 – Gather Information and Documents  

• • • 8 – DODD Initial Independent Provider Initial Application- Process 

• • • 9 – DODD Initial Independent Provider Initial Application- Approval 

 

Helpful Resources 

DODD	Phone: 800-617-6733  Email: provider.certification@dodd.ohio.gov   Website: Providers | Department of Developmental Disabilities  __________________________________________________
GT Independence	Phone: 877-659-4500  Email: customerservice@gtindependence.com  __________________________________________________
NPPES Helpdesk (NPI)	800-465-3203  __________________________________________________
OH|ID	https://ohid.ohio.gov/wps/portal/gov/ohid/help-center  __________________________________________________
Ohio Medicaid (Billing)	800-686-1516, Option 1 (8AM – 4:30PM M-F)  __________________________________________________
Ohio Pays (Payee ID)	877-644-6771  __________________________________________________
Provider Network Management (PNM)	Phone: 800-686-1516, Option 3 (8AM – 4:30PM M-F)  Email: IHD@medicaid.ohio.gov  __________________________________________________
Sandata	Phone: 855-805-3505 (7AM – 8PM M-F and 9AM – 5PM Sat-Sun)  Email: ODMCustomerCareEmail@Sandata.com

 

To learn more OR to apply, visit DSPOhio.org. 

This website will supply you with links to several provider agencies in Clermont County and the surrounding area.