Service and Support Administration/Waiver Services

Adrianne Keys
Director of Service and Support Administration
2040 US Highway 50
Batavia, OH 45103
(513) 732-4884
akeys@clermontdd.org

Monica May, SSA Supervisor
(513) 732-4844
mmay@clermontdd.org

Amy Planck, SSA Supervisor
(513) 732-4856
aplanck@clermontdd.org

Nicole Venable, SSA Supervisor
(513) 732-4850
Nvenable@clermontdd.org

DODD Online ICF Search Tool
DODD Electronic ICF Informational Booklet

Residential Services Information:
Required Pamphlet: Options for Residential Services
Residential Options Counseling Packet
What to Expect if Choosing to Enroll in a Waiver
What to Expect if Choosing an ICF
Frequently Asked Questions: ICF and Medicaid Waivers

 

Community Support Services assists individuals and their families to choose services that will best meet their needs within a given budget. A Service and Support Administrator or SSA is assigned to individuals receiving Medicaid waiver services and/or services through local funds to help coordinate their services. The SSA helps individuals and others close to them create a service plan based on their needs and goals. The service plan identifies each service the individual will receive along with the name of the service provider they have chosen. Services may include day services, community employment, residential supports, self-advocacy activities, community activities and transportation. The SSA can help the individual or family access information about service options and available service providers.

The SSA is responsible for getting the written plan and any updates to the individual, guardian or family and all service providers in a timely manner. The SSA maintains contact with the individual, family and providers throughout the year to ensure that services are delivered according to the plan. The plan may be changed or adjusted at any time and is reviewed at least annually.

To contact an SSA directly: